DELIVERY & RETURNS
How will your order arrive — and what if you need to return it?
You’ll see the exact delivery charge before paying. If you change your mind or something isn’t right, the key return information is here.
Delivery
You’ll see the exact delivery charge before paying. If you change your mind or something isn’t right, the key return information is here.
Delivery cost
The cost depends on the delivery address and what is in your basket. The exact amount is shown before you complete payment.
When your parcel is dispatched
We’ll send you an email confirmation. Where tracking is available, we’ll include a tracking link.
Delivery times
These depend on the destination and delivery service. If you need your order by a particular date, please contact us before buying.
Ordering outside the UK?
International orders may be subject to local taxes, customs duties or other import charges set by the destination country. Where these apply, they are not included in our delivery charge and are outside our control.
If your parcel is delayed or something is unclear
Get in touch and we’ll see what we can check. If you are asking about an existing order, please use or tell us the email address used at checkout.
Changed your mind?
For most products bought online, you have the right to cancel without giving a reason. Tell us within 14 days of receiving the product. Once you have told us, you then have another 14 days to send the product back.
If something is wrong
If an item is faulty, damaged, not as described or we sent the wrong product, contact us before sending it back. Where the return is justified, we will arrange the return or cover reasonable return postage costs in line with your statutory rights.
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